Joctoc.com Seller Policy
A User who wishes to sell items on the Website shall register with the Joctoc Seller Facility by providing the requisite information/ data on the Joctoc Seller Registration and Account Details page including details of the seller’s Valid Bank Account (Joctoc Seller Registration). The sellers shall provide true, correct and duly authorized data/ information and shall not be misleading, fraudulent, false, unauthorized and otherwise illegal. The Company has the right to suspend/ terminate/ block the Joctoc Seller Registration and the use of the Website by the seller if the Company discovers or it is brought to the Company's notice that the aforesaid data is misleading or does not comply with the User Agreement and the rules and polices made there under and in such case the seller shall also be liable for all the liabilities, risks, damages and consequences that may arise.
Invoicing, Shipping & Product Liabilities
Please note that we are a marketplace platform and provide marketplace services to you. We help Buyers and Sellers connect whereby as Sellers you are selling to customers via our platform and we are charging commission for services associated with it. Therefore invoicing and shipping to customer is your responsibility. Also any taxation related to sale of your products like VAT, CST etc is your(Selelr) responsibility. Also liabilities arising from the use, consumption and/or interaction with your products is solely yours and Joctoc.com will not be responsible for any loss or damage due to your products.
Hold, Suspension and Termination of Joctoc Seller Registration
In case of any breach or violation or suspected breach or violation of any of the provisions of this policy or the User Agreement, the Company may block and/or terminate the Joctoc Seller Registration or may put the remittances on hold with respect to such Seller. The Company may reinstate or activate seller’s Joctoc Seller Registration or remit the Transaction Price to seller subject to the Seller providing such information, data, documents and undergoing such verification as may be desired by the Company and as provided in the User Agreement or the rules and polices made there under. Seller’s Joctoc Seller Registration is subject to the seller remaining an active User of the Website.
Upon identifying or being notified by any person or by law enforcement agency that Seller has violated any law in the performance of the Transaction, the Company may immediately suspend/block Joctoc Seller Registration, notify law enforcement or any other authority including banks for appropriate action or act in any other way to cooperate with authorities or protect its interests.
Know Your Customer (KYC) Documentation
At the time of Joctoc Seller Registration and/or at any time thereafter and/or from time to time as may be required, the Company may seek KYC Documents from Seller and further usage of the Website to sell Products shall be subject to Seller’s submission of KYC Documents. 'KYC Documents' shall mean such information, data or documents as may be specified by the Company from time to time which clearly and unambiguously verifies the details, including the Seller’s Bank Account provided by Seller at the time of registration with Joctoc Facility or at any subsequent date.
The Company may seek KYC Documents from the Seller at any point of time during the subsistence of this policy for compliance with the provisions of the User Agreement and the rules and polices made there under as well as compliance with applicable laws. The Company has the right to reject any one or more of the KYC Documents submitted by seller and may ask for other documents or further information.
Charges Applicable to Sellers
The Company shall levy charges/ fees from time to time (for providing facilities to sell on the Website) to the Sellers in accordance with the Facility Charges Policy incorporated herein by reference. The Company will provide the Seller with an invoice reflecting the facility charges on a monthly basis. If the seller avails of any of the services provided under Joctoc Logistics by the Company, the seller will be liable to pay additional fees, charges in respect of the services availed as set out in the Facility Charges Policy.
The Company reserves the right to change the Facility Charge Policy and the related rules and policies from time to time. The Company may introduce new services and modify some or all of the existing services offered on the Website. Any such changes shall be effective from the time that the Company posts the same on the Website.
The Seller will be responsible for paying all charges associated with the use of the Website and/or Logistics and agrees to bear any and all applicable taxes, charges, cesses, surcharges etc. levied thereon. The seller shall pay the remit the appropriate charges to the Company or the Company will deduct such charges from the Transaction Price to be remitted to the seller. The Company shall issue the invoice after such deduction and remittance. Unless otherwise provided, the charges are payable by the Seller irrespective of any charge back, refund or non-fulfilment of the Transaction.
Seller will only make one listing for each single item that is offered for sale by Seller on the Website. If you propose to sell more than one identical item you will make a separate listing for each of them. All listed items must be listed in an appropriate category on the Website. Each listing must contain only one specific item for sale.
You agree not to list and propose to sell any item on the Website that is set out in the list of Restricted to sell Items.
All listed items must be kept in stock for successful sales. No listing can contain a disclaimer that suggests that a sale will be completed or order will be confirmed only if the item is available with the seller who is listing the item. You agree that you shall not list an item if you are not in a position to pack and deliver it immediately on within timeline (3 days of order received).
The Company will be required to remove a listing only upon it being reported to be prohibited or restricted or violative of applicable law or terms of the User Agreement. The Company is not deemed to have any knowledge of such prohibitive, restricted or violative listing until it has been reported to the Company. Upon receiving such reporting the Company will take best efforts to remove such listing at its sole discretion, within 7 days of receiving such reporting.
No Infringement of Intellectual Property of Company and/or Third Parties
Selelr must ensure that the listed items do not infringe upon the trade mark, copyright, intellectual property, trade secret or privacy rights of any third party or other proprietary rights or rights of publicity or rights owner. Listings may only include content generated by you in the form of text descriptions, graphics and pictures that describe your item for sale. Seller agree that use of logos or trademark owned by a third party producer or manufacturer can lead to infringement of intellectual property rights of such third party owner. Selelr will be solely responsible for listing and use of such trademark or intellectual property on the Website, and will hold the Website and the Company indemnified and harmless against any claim by third parties that may arise in respect of such use. Seller agree that under no circumstances would you use brand names or trademarks not owned by you unless the item that you are listing on the Website carries the brand name or trademark of its original manufacturer or producer. You further agree not to use any intellectual properties of the Website or the Company including its trademarks, brand name in any manner whatsoever. You will not represent to any User or third party, in any manner, that you are affiliated or associated with the Website or the Company or that you have any right to represent the Website or the Company.
Appropriate Description in Listing
Seller shall be responsible for providing information relating to the items offered to be sold by you on the Website. You undertake that all such information at all times shall be accurate and complete in all respects. The listing description of the item must not be misleading in any manner whatsoever and must describe the actual condition of the item. Seller shall not exaggerate or over emphasize the attributes of any items you propose to sell on the Website so as to mislead other Users in any manner. If the item description does not match the actual condition of the item, you agree to refund the amounts that you may have received from the buyer. You agree not to use misleading titles for listing and not provide misleading or inadequate information about the location of any listed item. If for any reason you are unable to deliver to any specific location, destination or country, you must clearly mention the same on the listing.
Any image used in the listing must be of the actual item proposed to be sold on the listing and shall not copy images from other listings available on the Website. You cannot disclaim any liability including liability with respect to authenticity, merchantability of items that you offer to sell on the Website.
You shall not endorse any item other than that being listed by you anywhere in the Website. You agree not to provide any description in any listing made by you in any manner that suggests you are in any way connected to, or are representing or selling on behalf of a manufacturer or producer of the item unless you are the manufacturer or producer, or you have obtained a written permission or entered into an agreement with such manufacturer or producer under which you are entitled to represent as such.
You(Seller) is responsible for all kind of activities(listing product, description, title ect.) in there Joctoc seller account.Joctoc is not responsible in any of case.
Method of Payment
When any product get successfully sold on website and seller will received there payment when the product status updated to Delivered on website. You will get your payment within 30 Days timeline when it is status updated with delivered.
The Company reserves the right to issue a warning, temporarily /indefinitely suspend or terminate or on hold or block your membership of the Website and refuse to provide you with access to the Website in case of non-payment of Facility Charges or any other fees payable by you to the Company whether for Logistics services or otherwise. The Company also reserves the right to take legal action in case of such non-payment.
Unfair Practice Consumer Protection Act
You will not engage in any unfair consumer practice or any such practices that are forbidden under applicable laws, including but not restricted to the Consumer Protection Act, 1986.
The price of the item proposed to be purchased shall include, if applicable, the shipping charges, insurance charges and all other taxes, duties, costs, charges and expenses in respect thereof. The shipping and handling charges included in the price of the item must be reasonable and cannot be disproportionate to the cost of the item or significantly above actual cost which may be charged by a reputed and competitive service provider.
When you received any order from buyer you have to fulfill the order and ship in 3 days timeline. If you failed then the order get a auto-cancelation notice and after that you do not ship within 48 hour the order get automatically canceled and you will charge only a commission of ordered product.
When buyer cancel any of the order you will not be charged. when seller cancel any of order then and seller last 30 days order cancellation was lease then 5% then you will not be charger but you last 30 order cancellation more then 5% then you will be charged only commission.
Selling on Joctoc.com and all registered seller should have to follow the Joctoc.com Seller Policy under with Customer protection Policy. Joctoc authorized to change the or update the seller policy.
Restricted Items to Sale On Joctoc.com
Body parts, alcohol or alcoholic drinks / beverages, pornography ,armature image, Copyright unlocking devices , Copyrighted media like unauthorized copies of books, music, movies and other , Hacking and cracking or any way to harmful to website, Offensive goods, Weapons, Live animals.
We charge Percentage of Commission Based on Category (ex. 17.5% Commission for fashion,clothing ect.) + 2.5% Payment Gateway Charges + Applicable Service Tax. The commission is calculated on the sale price of the product of the Seller. Any direct or indirect discounts given by the Company will not be considered in the sale price. Shipping, packaging and handling is managed by Seller. For Cash on Delivery, Joctoc appointed Logistics service provider will be used.