Joctoc.com 100% Buyer Protection
Joctoc.com has a friendly return and refund policy to ensure your online purchase is free of stress so custemer can buy from us again and again.Provide customer best service and give best Experience. We run "100% Buyer Protection Program" for our valued customers. We do not release your payment to the seller till the products are received by you and you are happy with it. We are always with you, before and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.
What is Joctoc.com Return Policy?
Our "100% Buyer Protection Program" allows for easy returns and refunds to Customer
• Products which you received in "Damaged/Defective/Broken" condition.
• Products not as per description/photo on the website or You did not like it.
• Products which you may not like for quality, color and design related issues.
All the products must be returned in the original condition when they received and in along with Manufacturer Orignal Product Packaging.You can apply return by return request by login to your account.
Within 15 days after the delivery date. products like food and beverages, bath and beauty products cannot be returned. But it may be refunded. if Damaged or no longer to use.
The Refund amount for the product plus any if any shipping charge paid(only apply in self ship) at the time of return will be directly refunded back to your bank account/credit card/debit card within 15 working days of return date.
Who pays for the delivery charges for returning of products in self ship?
When you're returning an item that was damaged/ defective or due to an error on the seller's part, you will be compensated for return courier charges. You will be paid flat Rs. 100 voucher which can be used to buy any of the Joctoc.com products for next 3 months. Please pack well when you are returning the product so that it reaches the seller in good condition.
When will I be refunded?
We can refund you when the seller receipt of the return product back from you or the online tracking shows as delivered to the seller. Remember that items have to be returned to sellers directly by you. Once the seller notifies us of the receipt of the return item, we will credit the amount back to you within 15 working days.
How can I track the delivery of my order?
All Joctoc.com ordered items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order panel in your account when you login.